On returning to the nurse's station, a licensed practical/vocational nurse (LPN/LVN) discovers that the daughter of a frail but competent resident is reading her mother's chart
The woman says, "I am entitled to see my mother's medical record." What is the nurse's best response? a. "What is it that you believe you need to know? Give me the chart."
b. "You must understand that only your mother has the right to read the contents of her medical record. Please give me the chart."
c. "Although the chart itself is not available to you to read, I would be glad to try to answer any questions you have. May I have the chart, please?"
d. "Reading that chart is a very serious vi-olation of your mother's privacy. I cannot allow you to see it. Please put down the chart."
C
Unless the patient is legally declared incompetent and the person requesting to discuss the chart information is appointed a legal surrogate, the patient has the right to privacy and confidentiality. All of the other options are demanding or aggressive, invite a power struggle, and do not fulfill the daughter's need for information.
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