A group of representatives from four private social service agencies in three states periodically meet. Each agency provides a range of services including mental health counseling, substance abuse counseling, group homes for people with various disabilities, residential treatment centers for troubled youth, recreational programs for families, and foreign adoptions. In two agencies, administrators appointed five representatives each. In the other two agencies, representatives were elected by staff in their respective six service divisions. A recent meeting held by the group focused on integrating quality management principles throughout the agencies' administrative structures. This group is an example of a(n):
A. board of directors.
B. advisory board.
C. delegate council.
D. treatment conference.
Answer: C
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Dr. Lu is conducting action research and uses several research methods, including focus groups and interviews, to learn about attitudes about recent healthcare legislation. This situation is an example of which phase of action research?
A) Gathering the Information to Answer the Questions B) Identifying the Research Question(s) C) Analyzing and Interpreting the Information D) Sharing the Results with the Participants
_____________________ measure the number of new cases of a disease that occur during a certain time frame within a population of people who are at risk for developing the illness.
a. Mortality rates b. Morbidity rates c. Incidence rates d. Prevalence rates
The essence of TQM is "ask your customers what they want; then give it to them."
Answer the following statement true (T) or false (F)
Which is would be an organization that is not necessarily considered to be an agency?
a. Diversion programs b. Hallway houses c. Community centers d. The National Organization for Women