Todd Bishop, a Crew Resource Management expert, developed a five-step assertive statement process that emphasizes inquiry and advocacy in effective communication. Which of the following is not one of this five-step process?
a. State your concern.
b. State the problem as you see it.
c. State a solution.
d. State the need for your solution.
D
Crew Resource Management (CRM) is a method for effective team management developed by aviation crews stressing safety concerns (Helmreich, 2000). CRM encourages an environment where the freedom to respectfully question is encouraged. Todd Bishop developed a five-step process of assertive statements that can be used in CRM to foster effective and appropriate communication. These five steps are: 1) opening or attention getter statement; 2) state your concern; 3) state the problem as you see it; 4) state a solution; and 5) obtain agreement (not state the need for your solution).
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