The National Association of Insurance Commissions has developed standardized policies for medigap coverage
Indicate whether the statement is true or false.
TRUE
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When is the best time to schedule an interview?
a. on a Monday morning since everyone is fresh for the week b. after 5:00 p.m. when everyone is finished working for the day c. on a Friday afternoon since the work week is almost over d. during the middle of the week either late morning or early afternoon
Which of the following is not a purpose of nonverbal behavior?
a. to express emotion b. to convey interpersonal attitudes c. to replace verbal communication d. to present one's personality
Rewards, value-added benefits, and customer recognition are three complementary elements in _____
a. relationship retailing b. customer service c. a service-based program d. a customer loyalty program
Cliessa was suspended from work for two weeks without pay for smoking a cigarette in the bathroom. This was her first infraction on the company’s new no smoking on-site policy. The discipline of Cliessa appears to violate the __________ rule for effective discipline.
A. discipline in private B. be sure that the punishment fits the crime C. follow the standing plans yourself D. take consistent, impartial action when the rules are broken E. clearly communicate the standards and code of conduct to all employees