The best way to avoid postsale problems is to contact customers right after they take possession of their products.
Answer the following statement true (T) or false (F)
True
The speed of contact demonstrates responsiveness and empathy. It also shows that the salesperson and the firm care about customer satisfaction.
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Basic earnings per share represents the amount of earnings attributable to
a. all common stock and dilutive securities. b. common stock, preferred stock, and all dilutive securities. c. each share of common stock, and options or warrants which convert to common stock. d. each share of common stock outstanding, and any non-conditional conversions and exercises.
Bernard is a back room accountant who never meets the clients who benefit from his work. By introducing him to these clients, he may perceive his impact on them and feel affectively committed to them, thereby enabling him to maintain his motivation. This is an example of ______.
A. horizontal loading B. job enrichment C. establishing client relationships D. job rotation
Which of the following statements about language translation is FALSE?
a. A translator must work with thoughts in two languages. b. Words in one language may not have equivalent meanings in some other languages. c. Cultural barriers can affect the accuracy of language translation. d. People generally resent the simple efforts of a person of another culture to learn a few common phrases in the new language.
What are the “three foes of self-management”?
a. autocratic bosses, organizational rules, large organizational size b. cultures of administrative rationality, high power distance cultures, and low education cultures c. inability to delay gratification, procrastination, and emotional self-absorption d. meany, miny, and moe