In ________ encounters, the tangible evidence of the service and the quality of the technical processes and systems are the primary bases for judging quality.
A. Technology-mediated
B. Detached
C. Public
D. Remote
E. Collective
Answer: D
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More research has been conducted on this approach than any other.
A. trait B. skills C. French and Raven’s D. path–goal
The t value is agreed by statisticians to be more proper than the z value, but the t value does not have set critical values such as 1.96
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Which of the following statements best explains why legal arguments often contain significant ambiguity?
A) Legal arguments are expressed in words, and words rarely have the clarity one presumes. B) Lawyers purposely distort the facts of each case in order to assist their clients in appearing favorable before a jury. C) Ambiguity is an important goal of critical thinking. D) Judges choose ambiguous statutes and precedents in order to reach proper and flexible rules of law.