When using the services of an interpreter, it is important to:
1. use any family member who can interpret.
2. use an interpreter who is certified and document his/her name in the nursing notes.
3. speak only to the interpreter.
4. use an interpreter only in an emergency.
2
1. Incorrect. Although many health care personnel adopt this approach in an emergency, it may not be appropriate for some family members to be approached for interpretation. Fur-thermore, most states require that a certified interpreter be used when possible.
2. Correct. Using a certified interpreter ensures that standards of care are being met and that the information being exchanged is reliable and unaltered. It is always best to document the name of the interpreter for legal purposes.
3. Incorrect. When using an interpreter, it is best to direct your questions to the patient. The interpreter is merely a means by which you communicate with your patient.
4. Incorrect. Every attempt should be made to contact an interpreter whenever needed. Dur-ing an emergency situation, we often rely on information translated by family members. This information may be private and should be protected under HIPAA rules. Furthermore, family members may skew information or not be able to interpret the exact information that you are trying to obtain.
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