CRM systems can be categorized based upon their ________, business strategy, and implementation perspectives
A) functionality
B) level of data sharing
C) tactical impact
D) value chain alignment
A
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Informal networks are
A. the same as formal networks. B. the skeleton of the body of an organization. C. the established policies of an organization. D. the real power base in an organization. E. None of these are correct.
In recent years, cellular (mobile) service providers have worked hard to eliminate "dead zones," providing customers with service wherever they traveled. By working to make the network available in more locations, cellular service companies were focusing on ________ value creation.
A. price B. place C. product D. promotion E. financial
A deliverable at the lowest level of each branch of a work breakdown structure is known as:
a. a work element. b. a work package. c. a work unit. d. a control account
Tony believes that cell phone use-even in restaurants-helps people manage their busy lives. Tony's belief reflects the ________ component of his attitude.
A. objective B. cognitive C. behavioral D. normative E. affective