The __________ is highly responsive to the customer
a. functional organizational structure
b. autonomous project organizational structure
c. matrix organizational structure
d. hierarchical organizational structure
b
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When Nielle saw Laura in the stockroom stuffing her purse with expensive printer cartridges, Laura was quick to say, "We've been friends since first grade, so I'm sure you won't say anything about this." This is an example of using a(n)
A. personal appeal. B. legitimating tactic. C. pressure tactic. D. coalition tactic. E. exchange tactic.
Which of the following is a benefit of product mapping?
A) studying market matrices B) integrating target markets C) identifying market segments D) educating consumers E) integrating target matrices
As director of operations for Little Napoli Pizzerias, Bernard has set a goal of opening fourteen new stores on the West Coast in the next three years. He has chosen Angelina, a highly capable manager who has worked with the company for the better part of a decade, to take on this task. He meets with her, gets her suggestions and feedback, and sets about to ensure that she has the resources she needs to complete the assignment. A year later, the project seems to be on track, with four stores already opened and another four ready to go. However, at the time of their next meeting, with just six months left before the targeted completion date, the project is in disarray. What is the most likely cause for this failure?
A. Bernard did not meet with Angelina at regular and appropriate intervals. B. Angelina failed to get Bernard to clearly outline her responsibilities. C. Angela did not make it clear to Bernard what resources she needed. D. Bernard did not establish clear goals for Angelina. E. Angelina simply lacked the qualifications to get the job done.
When telling a story, ______ matters.
a. timing b. persuasion c. appearance d. humor