In what ways might the Senior Services Center function better

Emelia coordinated a Meals on Wheels Program for the elderly, and supervised 10 volunteers who delivered the meals. One day, when Emelia filled in for a volunteer and delivered a meal to the Snyders, she found Mr. Snyder very agitated and worried because Mrs. Snyder was missing. Apparently she had wandered off before. Because it was cold outside and they lived two blocks from a busy street, Emelia was alarmed and struggled with how to respond to this unexpected situation. As she tried to prioritize her responsibilities, she began to wonder if her volunteers were communicating with her and if they were well-trained for their responsibilities.



Better integration of the Meals on Wheels Program with the Case Management Program would improve the continuum of services for elders at risk of nursing home placement. More frequent and comprehensive assessment would help to ensure the health and well-being of clients receiving Meals on Wheels. Long term planning for clients receiving Meals on Wheels should be a regular part of the assessment.
Some kind of plan for dealing with emergencies should be in place and all staff should be familiar with it. When Emelia could not reach her supervisor, there should be an established protocol for her to contact other staff at the agency.

Social Work & Human Services

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