What methods can the nurse manager use to address horizontal violence in the workplace? (Select all that apply.)
a. Provide training to staff.
b. Pick a side so that the assaults do not in-clude you.
c. Name the problem "horizontal violence."
d. Observe and analyze the culture of the workplace.
e. Have the victim file a grievance.
ANS: A, C, D
Providing training for conflict resolution, calling it by name, and observing what is being said for yourself and then analyzing the culture for ways to prevent this behavior are methods the man-ager can use to address the issue. Options B and E are incorrect because they are not methods for conflict resolution that a nurse manager should use.
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