The 80/20 rule for customer profitability refers to what?
a. That most of a firm’s customers are likely to be high profit customers
b. That most of a firm’s efforts at retaining customers will be focused on a small group of customers
c. That most of a firm’s profits are generated from a relatively small group of customers
d. That most of a firm’s customers will complain about service at some point in time.
c. That most of a firm’s profits are generated from a relatively small group of customers
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Omnichannel is a multichannel selling approach in which a single retailer provides a seamless customer shopping experience from computer, mobile device, or brick-and-mortar store.
Answer the following statement true (T) or false (F)
Footing is an example of:
A. Analytical procedures. B. Recalculation. C. Confirmation. D. Inquiries.
Cash equivalents include money market accounts, commercial paper, and U.S. Treasury bills
Indicate whether the statement is true or false
The process of handling customer requests for new standard software or a laptop computer is called ____.
A. change management B. request management C. request fulfillment D. incident management