A member of the sales team thought he heard "fifteen thousand," when in reality, he was told "fifty thousand." The company lost a lot of money before they could figure out what transpired. The employee eventually lost his job
Why was this employee fired?
a) Poor listenin
b) Distraction
c) Comprehension
d) Fluency in language
A
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After a devastating product tampering case, Tylenol never again regained its position as a market leader in the analgesic field
Indicate whether this statement is true or false.
Generally speaking a researcher using surveys sent through the mail can expect in excess of 50% of the recipients to respond to their survey
Indicate whether the statement is true or false
During the late sixties and early seventies, it was common to see bumper stickers that said, "America: Love It or Leave It!" This sentiment reflects the language barrier of __________.
A. polarization B. bypassing C. static evaluation D. fact-inference confusion
Effective empathic listeners welcome opportunities to hear something new or challenging and pay special attention to the eloquence of a member's words
True False