When dealing with a patient who is nervous, upset, or angry, ____.
A. tell the patient that you will not continue the conversation until the patient settles down.
B. show empathy and an understanding of the caller's feelings.
C. tell the caller that you will not be talked to like that and hang up.
D. insist that the physician take the call.
E. demand that the patient stop shouting immediately.
B. show empathy and an understanding of the caller's feelings.
If a patient is nervous, upset, or angry, remain calm and show understanding of the caller's feelings.
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a. True b. False Indicate whether the statement is true or false
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Answer the following statement true (T) or false (F)
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