What are the three factors of a guest’s response to a service setting?
a. physical, mental, emotional
b. physical, cognitive, emotional
c. physiological, mental, emotional
d. physiological, cognitive, emotional
d. physiological, cognitive, emotional
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Which of the following is not a primary goal of a cost management system?
a. use cost drivers to develop product costs b. improve understanding of activities c. develop organizational strategies d. measure performance
Mapping does NOT:
A) create a common understanding of the content of a process. B) define the boundaries of a process. C) provide a detailed view of all elements external to the process. D) provide a baseline against which to measure the impact of improvement efforts.
The customer perspective of the balanced scorecard answers which of the following questions?
A. What must we excel at? B. How do we look to shareholders? C. Can we continue to improve and create value? D. How do customers see us?
One-way ANOVA is applied to independent samples taken from three normally distributed populations with equal variances. Which of the following is the null hypothesis for this procedure?
a. ?1 + ?2 + ?3 = 0 c. ?1 = ?2 = ?3 = 0 b. ?1 + ?2 + ?3 ? 0 d. ?1 = ?2 = ?3