Answer the following statements true (T) or false (F)
1. When developing a balanced scorecard, the customer perspective should focus solely on consumers of the organization’s product.
2. One of the risks measured in the risk exposure calculator is the level of ambiguity present.
3. There is an optimal risk score that fits all organizations.
4. Change leaders should make every effort to create the most precise measurement systems possible.
1. False
2. True
3. False
4. False
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A report for a responsibility center includes costs and revenues that are both controllable and uncontrollable by a manager
Indicate whether the statement is true or false
Which of the following is a verbal barrier to communication?
A) A person's body language does not correspond with his spoken message. B) Audience interpretation of a message is not the same as the sender's interpretation. C) Two individuals have differing perceptions of a manager's comments based on their personal experiences with her. D) People are not focusing on a convention speaker because the seats are too small and are placed too close together. E) A customer service representative has a prejudice against customers who have a southern accent.
Which of the following is not one of the elements of culturally endorsed leadership theory?
a. Team-Oriented b. Participative c. Humanitarian d. Autonomous
With a home equity loan, banks typically let you borrow up to 75-80% of the equity in your home
Indicate whether the statement is true or false.