A large health care organization has committed to promoting a just culture when adverse events and near misses take place. Which question will guide the organization's response when a nurse commits an error?
A) "How did the nurse's actions contribute to this error?"
B) "How have other organizations responded to nurses in events like this?"
C) "Have the client and the family been informed about this?"
D) "What is the organization's legal liability in this matter?"
Ans: A
Feedback:
Key to the establishment of a just culture is a recognition that not all errors are the same, and that nurses' contributions to errors vary greatly. Legal liability, the response of other organizations, and communication with the client are valid considerations, but none directly promote the establishment of a just culture.
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