The four steps of constructive criticism suggested in you text is (in order)

a. Describe the other person's behavior with general examples, preface a negative
with a positive, own your thoughts and feelings, and suggest a behavioral change.
b. Suggest a behavioral change, preface a negative with a positive, and own your
thoughts and feelings.
c. Describe the other person's behavior with specific and detailed examples, preface a
positive with a negative, own your thoughts and feelings, and suggest a behavioral
change.
d. Preface a positive with a negative, use "you-language," and suggest a behavioral
change.
e. Describe the other person's behavior with specific and detailed examples, preface a
negative with a positive, own your thoughts and feelings, and suggest a behavioral
change.


e

Communication & Mass Media

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