Which statements by patients diagnosed with a serious mental illness best demonstrate that the case manager has established an effective long-term relationship? "My case manager: (select all that apply)
a. talks in language I can understand."
b. helps me keep track of my medication."
c. gives me little gifts from time to time."
d. looks at me as a whole person with many needs."
e. lets me do whatever I choose without interfering."
ANS: A, B, D
Each correct answer is an example of appropriate nursing foci: communicating at a level understandable to the patient, providing medication supervision, and using holistic principles to guide care. The distracters violate relationship boundaries or suggest a laissez faire attitude on the part of the nurse.
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