Use "you" statements to foster understanding and cooperation with customers.
Answer the following statement true (T) or false (F)
False
Blaming statements, such as "you" statements, are like verbal finger pointing and can irritate and escalate emotions. Use "I" statements, where you let customers know how you feel about the situation or something the customer said.
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When you conduct a questionnaire, you survey people by telephone, email, mail, or interviews
Indicate whether the statement is true or false
________ are logistics information systems that initiate and control the movement of materials between supply chain partners
Fill in the blank(s) with the appropriate word(s).
What takes information entered into a given system and sends it automatically to all upstream systems and processes?
A. Data integration B. Backward integration C. Application integration D. Forward integration
Kayla is in the 28% federal income tax bracket and the 5% state income tax bracket
If she purchases a municipal bond yielding 4.25%, what is the equivalent yield on a taxable bond if the municipal bond income is exempt from both federal and state taxes? A) 4.47% B) 5.90% C) 6.34% D) 6.21%