A dental hygienist who says to a patient, "I hear you saying that you don't like to floss because it makes your gums bleed," is using a technique known as:
a. probing
b. paraphrasing
c. active listening
d. evaluating
b
FEEDBACK: a. Incorrect. Probing means requesting additional information or clarification.
b. Correct.
c. Incorrect. Active listening is not a questioning technique.
d. Incorrect. Evaluating is determining if a goal was met.
Health Professions
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