List the five factors that encourage extended operating hours
What will be an ideal response?
Economic pressure from consumers, changes in legislation, economic incentives to improve asset utilization, availability of employees to work during "unsocial" hours,
and automated self-service facilities.
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______ is the process of identifying tasks that each employee is responsible for completing, as well as identifying how those tasks will be accomplished.
A. Mechanistic vs. organic job design B. Job design C. Perceptual-motor job design D. Biological job design
A response by an offeree that contains terms and conditions different from or in addition to those of the offer is called a(n) ________
A) rejection B) counteroffer C) revocation D) acceptance
Alana is trying to get her employees to accept the new inventory system. Simon is a well-liked member of her group. She first goes to Simon to get him on board with the change. She hopes that his endorsement of the new system will convince the rest of the staff that the change is a good idea. Alana has used which form of reducing resistance to change?
a. Negotiation b. Participation c. Coercion d. Manipulation
Wilson went to the Costal Camera Co to purchase a digital camera. Not knowing much about digital, she worked with a salesperson she thought could help her. After looking and testing several cameras, she narrowed her choice down to a particular camera and asked the salesperson: "Is this camera complicated to use?" The salesperson replied: "Anyone can work this camera, even my three year old
daughter." Relying on this statement, Wilson purchased the camera she had selected. The salesperson's statement is a(n) a. express warranty. b. implied warranty. c. absolute warranty. d. seller's puff.