Most of the telephonic use for conflict management has developed around landline phones. What are the characteristics required for a telephonic mediator?
a. Must be skilled in active listening.
b. Must have rapport building skills.
c. Must be able to understand silences and tones.
d. All of the above.
d. All of the above.
You might also like to view...
Which of the following is not a factor to help build credibility in qualitative research?
a) Audit trail b) Expert sources c) Research team d) Multiple methods of data collection
Researchers should rely on the one or two methods they know to answer any and all research questions and hypotheses.
Answer the following statement true (T) or false (F)
The goal of informative speaking is to persuade or convince an audience.
Indicate whether the statement is true or false.
Secure Attachment, which is when the caregiver responds in a consistently attentive and loving way to a child, increases the likelihood that the child will grow and develop healthy, loving relationships.
a. true b. false