Face-to-face interaction, group meetings,

memos, letters, computer-mediated exchanges, web sites, presentations, and teleconferencing are commonly used communication channels in contemporary organizations.

Indicate whether this statement is true or false.


Answer: T

Communication & Mass Media

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The perception process has ______ steps.

Fill in the blank(s) with the appropriate word(s).

Communication & Mass Media

The __________ stage of conversation can be nonverbal and still effective.

A. closing B. business C. opening D. feedback

Communication & Mass Media

Maintaining a professional demeanor, being patient, and not losing one's temper can all help in __________ the complications engendered by working with difficult employees

a. increasing b. decreasing c. controlling d. resolving

Communication & Mass Media

During the __________ aspect of the listening process, the listener recalls information.

Fill in the blank(s) with the appropriate word(s).

Communication & Mass Media