Leadership of a medical unit have been instructed to integrate the principles of the Quality and Safety Education for Nurses (QSEN) competency of quality improvement. What action should the unit's leaders take?
A) Provide access to online journals and Web-based clinical resources for nursing staff.
B) Use flow charts to document the processes of care that are used on the unit.
C) Enforce continuing education requirements for all care providers.
D) Reduce the use of chemical and physical restraints on the unit.
Ans: B
Feedback:
One of the quality improvement skills is to use tools, such as flow charts and cause-effect diagrams, to make processes of care explicit. Each of the other listed actions has the potential to benefit patients and care givers, but none is an explicit knowledge, skill, or attitude associated with this QSEN competency.
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