Employees can be encouraged to contribute to quality by ______.
A. giving production workers more authority and responsibility
B. discouraging them from forming quality circles
C. firing them if they do not perform better
D. requiring each unit of each product to be inspected
A. giving production workers more authority and responsibility
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One of the most commonly employed OD techniques is ______.
A. process consultation B. team building C. workout D. survey feedback
When a store grouping increases the trading area for each store, _____
a. one store is a parasite b. store affinities exist c. trading-area overlap exists d. an area is oversaturated
Which of the following is not a characteristic of brand experience?
a. Authentic. b. Discoverable. c. Conversational. d. Formal. e. Scalable.
If a salesperson says, "This is a great car and it's really fun to drive," but the car turns out to be a lemon, the salesperson has committed fraud
Indicate whether the statement is true or false