A listener who requires a lot of supporting evidence is a(n) ________.
a. action-oriented listener
b. content-oriented listener
c. people-oriented listener
d. time-oriented listener
Answer: b. content-oriented listener
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Darnelle is conducting an annual evaluation of his employee Clarissa, and he must tell her that she is not getting a raise this year. The best way for Darnelle to start out would be to:
a. threaten that Clarissa may next lose her job if her performance does not improve. b. come right out and tell her the bad news, and then discuss it in more depth. c. blame the higher-ups in the company so that Clarissa will continue to try to do a good job for him. d. review Clarissa's official job description and some of his expectations for the position.
According to the principles of facilitative mediation, Tatiana and Jane now know that the mediator does not:
Tatiana and Jane have been friends for many years. One day, Tatiana decided to sell her two-year-old car, and Jane told her she would like to buy. The car appears to be in excellent condition, as indicated by Tatiana. They agree on the price ($12,000) and in the payment plan (monthly payments of $1,000 for 12 months). Since the car is still under manufacturing warranty, it was transferred to Jane as part of the agreement. To complete the purchase, they took the car to one of the manufacturer’s approved auto shops to be checked, where they were told the car was in good condition besides the normal use. After two months with the car, Jane noticed there was a problem with the transmission. She took it back to the same shop, and was told they would need to work on the transmission, which would cost her about $1,200. This repair was not covered by the warranty, so Jane decided to ask Tatiana to pay for it, who replied indicating she did not know about it and that she would not pay. However she offered Jane a contribution of $200 to help with the repair cost because they were close friends. Jane refused and told her she would take her to court. Instead, they are headed for mediation to solve this dispute. a. avoid recommendations. b. emphasize enough what might happen if no agreement is reached. c. give advice or opinions. d. own the process.
Garret told his classmate Keith that if he didn't write his term paper for him, then Garret was going to tell the professor that Keith cheated on the exam. This demonstrates the idea of _____
a. persuasion b. coercion c. ethos d. logos
Write an essay in which you answer the question "Why should I study communication?" You may use answers based on the book, but you should also think of some of your own reasons for studying communication.
What will be an ideal response?