Internal agency evaluators face internal political pressure from which of the following groups?
a. Agency clients
b. Agency administrators
c. Auditing agencies
d. None of the above
e. All of the above
b. Agency administrators
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A client in a group setting is becoming more and more angry. You sense a palpable feeling that a violent outburst may
be ready to occur, a situation that might present danger to others. The first and most critical step is:
a. Calling security or the police b. Securing the safety of others c. Utilizing reflective listening d. Responding in a calm tone of voice
When a social worker uses overgeneralization or overreliance on testimonials this is
considered to be what type of common thinking errors? a. stagnant thinking b. unclear thinking c. over thinking d. disempowered thinking
This document is a set of rules and conduct for meetings that allows everyone to be heard and decisions to be made without confusion
a. Robert's Guide for Meetings b. Robert's Rules of Order c. Robert Rules! d. Robert's Rules for Managing Meetings
Allowing clients to make their own decisions and choices in moving toward es-tablished objectives is referred to as:
a. Selfishness b. Person in environment perspective c. Self-determination d. Reflection of self