Explain the importance of timeliness of information in an organization
What will be an ideal response?
Good information requires that data be available in time for its intended use. A monthly report that arrives six weeks late is most likely useless. In such a case, the data has arrived long after the decisions that needed that information have been made. An information system that sends a poor customer credit report after the goods have been shipped is unhelpful and frustrating. Timeliness can be measured against a calendar (six weeks late) or against events (for example, before shipping).
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Describe interpersonal skills and why businesses seek these skills in employees.
What will be an ideal response?
Which term refers to a person recommended as someone who would benefit from a salesperson's product or service?
A. Referral B. Rival customer C. Orphan D. Prequalified customer E. Telemarketing agent
A poorly run service desk can make even the most effective IT organization look bad.
Answer the following statement true (T) or false (F)
Transactional leaders motivate followers through ______.
A. inspiration B. role-modeling C. inclusion D. rewards