A client is admitted to the psychiatric unit exhibiting behaviors indicating a high level of anxiety following a personal crisis. Which of the following communication skills should the nurse utilize when interacting with this client?
1. Closed-ended questions
2. Providing reassurance
3. Open-ended questions
4. Providing the client with advice
1
Rationale: Closed-ended questions are indicated at this point in time. When communicating with a client in a state of high anxiety, the nurse utilizes communication techniques that do not require the client to engage in reflection or problem solving, as this will cause more anxiety. Open-ended questions will be appropriate once the client is more stable. Providing reassurance and providing advice are not therapeutic in this situation.
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