The nurse is serving on the hospital's Quality Improvement Committee. As the nursing representative, the nurse focuses quality improvement measures on
a. Outcomes unrelated to patient satisfaction.
b. Desired health outcomes.
c. Factors solely affecting inpatients.
d. Increasing patient-to-nurse ratios.
ANS: B
Nursing plays an important role in quality and safety in health care. Quality health care is the "degree to which health services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge." Health care providers define the quality of their services by measuring health care outcomes that show how a patient's health status has changed. Many of the aspects reflected in patient satisfaction apply to almost any health care setting. Research has found that hospitals that improved the nursing work environment and lowered nurse-to-patient ratios by one patient had higher patient satisfaction levels and patients who were more likely to recommend the hospital to others.
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