Thomas listened to his classmate’s presentation about the university’s proposed plan to reduce credit hours for non-major electives. He began his critique with, “Students need those hours to graduate on time!” Thomas is missing which objective in providing criticism?
a. you rephrase what you heard.
b. you remain objective.
c. you identify something that was not effective.
d. you suggest ways to improve what you suggested was not effective.
Answer: a
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