The money a company makes from customer retention comes from four sources. List them.
What will be an ideal response?
Cost savings, volume of purchase, price premium and word-of-mouth communication.
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Rikki has decided to go to a nearby club where her friend and her band will be appearing this weekend. Which type of listening is Rikki most likely to engage in during the performance?
A. comprehensive B. critical C. empathetic D. appreciative
Most demand for business-to-business products is ________
A) derived, inelastic, fluctuating, and joint B) derived, elastic, fixed, and joint C) derived, inelastic, static, and dependent on the macroenvironment D) independent of all consumer market influences E) competitive, derived, fluctuating, and elastic
In order for your speech to remain with your audience after you have finished speaking, you must convey to your listeners
a. the enthusiasm you have for your subject. b. that the speech is coming to an end. c. that they can ask you questions. d. that there is more to explore on the topic.
Courts are not bound by agency interpretation of statutes
a. True b. False