Which of the following are types of close-ended questions?
A) Multiple choice
B) True false
C) Ranking
D) All the above
D
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To standardize a variable, simply subtract the mean and divide the difference by the ________
A) variance B) correlation coefficient C) residual D) standard deviation E) mean
The tools and technology a service desk uses may influence its physical layout.
Answer the following statement true (T) or false (F)
Which of the following statements is true of persuasion strategies??
A) They cannot be used in spoken communication situations. B) ?They involve the incorporation of complex technical terminologies and analysis. C) ?They involve anticipating arguments that might come from the audience. D) ?They cannot be used to differentiate a product from viable alternatives.
Which of the following best describes a claused bill of lading?
A. It is a bill of lading that is negotiable. B. It is a bill of lading issued to a named consignee that is not negotiable. C. It is a bill of lading indicating that some discrepancy exists between the goods loaded and the goods listed on the bill. D. It is a bill of lading indicating that the goods have been properly loaded on board the carrier's ship.