A well written response to a request for information or action will do what for the writer?
A) Positively influence the reader's perception of the writer and the organization
B) Negatively influence the reader's perception of the writer and the organization
C) Allow the writer to explain the benefits of working with their firm
D) Encourage customer satisfaction
E) Reinforce the organizations commitment to excellence
Answer: A
Explanation: A) A prompt, gracious, and thorough response will positively influence how people think about you and the organization you represent. When you're answering requests from a potential customer or other decision maker, look for subtle and respectful ways to encourage a decision in your favor.
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