The ________ includes any element of an organization that a customer experiences.
A. organizational culture
B. service recovery
C. service environment
D. human resource
Answer: A
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The profit center income statement should include only controllable revenues and expenses
Indicate whether the statement is true or false
An organization that offers that refuses** to employ Muslim women can be said to be ignoring principles of ____________ diversity.
a. Religious b. Sexual c. Gender d. Both a and c
Fragile products that require special handling are more likely to be distributed through
A. longer channels. B. shorter channels. C. indirect channels. D. strategic alliances. E. exclusive outlets.
To record an asset source transaction, an asset account would be debited and a liability or stockholders' equity credited.
Answer the following statement true (T) or false (F)