All of the following are potential risks faced by firms that connect with customers through a public social media channel EXCEPT
A) negative comments about the firm posted by customers.
B) casual, authentic interaction with customers.
C) offensive postings viewed by community members.
D) misinterpretation of posted messages.
E) incorrect product information contributed by consumers.
B
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The permissions or authority the service desk has to make system changes influence the need for security.
Answer the following statement true (T) or false (F)
Brock Brocklin, a stockbroker, invited Tom Thomson, a long-term client, to lunch to sell some stocks. Tom brought a friend, Clive Clernons. Brock mistakenly recommended Morden Plastics as being a good investment
The three martinis clouded his memory: the company name should have been Borden Plastics. Tom didn't buy Morden Plastics, but Clive did and lost heavily. Now Clive wants to sue Brock for negligence advice. Which of the following is true? A) There is no right to sue for negligent use of words. B) There was no contract between Brock and Clive so Clive has no legal basis to sue. C) Clive will have to establish that he was in the scope of duty owed by Brock to win his action. D) Clive will only have to prove that Brock was careless to win his action. E) Clive should sue Tom for breach of fiduciary duty.
Elmo Research & Development has been going through a rough patch lately. Turnover has been high and employee morale is at an all-time low. Though employees and competitors hold management responsible for the decline, the CEO does not let the managers go or change the management style. Which of the following could explain this attitude?
A. The CEO holds the omnipotent view of management, which believes that external factors have a significant effect on performance outcomes. B. As the organization has an autocratic management style, the employees are responsible for organizational policies. C. The organization has a participative management style and decisions are guided by consensus. D. The CEO holds the view that managers have only a limited role in organization success or failure.