The financial perspective of the balanced scorecard answers which of the following questions?
A. Can we continue to improve and create value?
B. How do we look to shareholders?
C. How do customers see us?
D. What must we excel at?
Answer: B
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In the context of labor relations, ________ refers to a situation wherein workers walk off the job in violation of their contract.
A. grievance procedure B. employment-at-will C. comparable worth D. wildcat strike E. arbitration
________ is the expectation that employees will perform a job, take corrective action when necessary, and report upward on the status and quality of their performance.
A. Job specialization B. Unity-of-command C. Mutual adjustment D. Span of control E. Accountability
Unlike temporary help agencies, employee-leasing companies
A. place employees with subscribers on a permanent basis. B. require subscribers to pay for benefits. C. prevent subscribers from laying off employees. D. allow subscribers to lower their employee requirements.
Disbanding the project team should be:
A) Celebrated so there is motivation for future projects. B) Done in a highly structured manner. C) Done in a highly informal manner. D) Handled in an off-hand manner.