The nurse manager is facilitating change to a new documentation system in the unit. If the manager wants to use the most common method to overcome resistance to the change, which strategy would be chosen?
1. The manager distributes a handout explaining the new system and how to use it.
2. The manager creates a "quick tip" sheet about how to use the system and schedules practice sessions for each nurse.
3. The manager identifies a key supporter of the change and has that nurse act as mentor to the remaining staff.
4. The manager threatens to transfer anyone who resists the change.
1
Rationale 1: Giving information is the most common method of changing individuals' perceptions, attitudes, and values.
Rationale 2: Providing information and an opportunity to practice is called training. Training is not the most common method of changing perceptions, attitudes, and values.
Rationale 3: While having a mentor may be a desirable method for the learner, it is not the most common method of changing perceptions, attitudes, and values.
Rationale 4: Transferring or terminating those who resist change is a method of changing the perceptions, attitudes, and values of the remaining staff. It is not the most common method.
Global Rationale:
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