For which of the following services does successful service delivery depend on consumers having a moderate level of participation by providing information, effort or physical possessions?
A. A weight-reduction program
B. Airline travel
C. A haircut
D. Marriage counseling
E. A symphony concert
Answer: A
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Shannon, a Canadian citizen, has been working in the United States for two years. Shannon's manager, Eric, believes she possesses the skills required for adaptation and is ideal for an overseas managerial assignment in India. Which statement, if true, strengthens Eric's belief?
A. Shannon does not understand and value her own culture very well. B. Shannon has the ability to foster relationships with people in a host country. C. Shannon is very assertive and resistant to change. D. Shannon can take criticism only from positions above hers. E. Shannon needs time to develop a positive self-image in a new place.
Which of the following tables would likely be the result of a many-to-many relationship in a purchases and payments class diagram?
A. ProductCategory. B. EmployeeSupplier. C. PurchaseOrderNumber. D. PurchaseItems.
Which ethical decision-making approach focuses on taking action that results in the greater good for the majority of people?
A. utilitarian B. objective C. rights D. justice
The __________ is composed of a distinguished group of lawyers, judges, and law teachers who assumed the task of preparing "an orderly restatement of the general common law of the United States."
a. New York City Bar b. American Law Institute c. National Conference of Commissioners on Uniform State Laws d. National Reporter System