Horizontal communication refers to the flow of information
A) exclusively between top management.
B) among people on the same hierarchical level.
C) exclusively within the company.
D) among people on differing hierarchical levels.
E) exclusively among front-line employees.
B) among people on the same hierarchical level.
Much information needs to be shared among people on the same hierarchical level. Such horizontal communication can take place among people in the same work team or in different departments. For example, a purchasing agent discusses a problem with a production engineer, and a task force of department heads meets to discuss a particular concern. Communicating with others outside the firm, including potential investors, is another vital type of horizontal communication.
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