Discover Card has an automated inquiry system that enables card members to obtain their current balance, available credit and payment information via telephone without speaking to an account representative. With its automated inquiry system, Discover Card is enhancing customer participation in the service process by:

A. Positioning customers
B. Defining customers' roles
C. Educating customers
D. Managing the customer mix
E. Recruiting customers


Answer: B

Business

You might also like to view...

In the two-period model, suppose a household's income in the first period is $40,000, income in the second period is $50,000, and the real interest rate is 25 percent. By how much would the household's maximum spending in the first period increase if income in the second period increased to 60,000?

A. $6,000 B. $8,000 C. $10,000 D. $12,000

Business

On January 1, 2016, the Pruett Company signed a six-month, non-interest-bearing note payable for $170,000 and received $162,800 from Your Neighborhood Bank. On January 31, 2016, what amount should Pruett record for interest expense, and what is the net carrying value of the note?

A) $1,200; $161,600 B) $0; $170,000 C) $7,200; $170,000 D) $1,200; $164,000

Business

President Ronald Reagan rode to power on a platform of New Federalism, which called for a shift of political debate and public policy decisions to state and local levels

Indicate whether the statement is true or false

Business

Accountants and other professionals do not face liability under the common law for any breach of contract.

Answer the following statement true (T) or false (F)

Business