Which of the following would not be classified as an external failure cost on a cost of quality report?
a. customer support representatives.
b. labor costs to replace recalled brake parts on automobiles.
c. the cost of a batch of chemicals that was scrapped when too much acid was added.
d. a coupon for a free meal given to a customer because his steak was too well done.
c
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Sales forecasting occurs in which stage of CPFR?
a. Strategy and planning b. Analysis c. Demand and supply management d. Execution
Anticipating ________________ (two words) is a second key step in effective preparation
A) presentation attire B) audience reactions C) visual aids D) technology costs
A publicity tool frequently used by nonprofit services, which uses free space or time donated by the media, is referred to as a(n)
A. advertisement. B. cooperative advertisement. C. promotion. D. press release. E. public service announcement.
Which of the following is an example of a hallmark of the fiduciary relationship?
a. Loyalty b. Subservience c. Politeness d. Both loyalty and subservience, but not politeness