In the planning stage, you should set clear objectives that follow the S.M.A.R.T. criteria. Identify what S.M.A.R.T. refers to
What will be an ideal response?
– specific (clearly defined and understandable), M – measureable (data can be
collected and analyzed to determine effectiveness), A – achievable (possible even within the
organization's resource constraints), R – relevant (directly tied to what you're trying to
accomplish), T – time-bound (has a clear beginning and ending path).
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In the context of providing personal feedback in relationships, which of the following statements is true of praising a person?
a. It involves offering insincere compliments to a person. b. It reinforces a positive behavior in a person. c. It is offered primarily to please a person. d. It has the same characteristics as flattery.
Because nonverbal communication can sometimes carry multiple messages, it is important to learn how to
A. pay attention to nonverbal messages. B. be sensitive to nonverbal messages. C. decipher the meaning of nonverbal messages. D. learn all the types of nonverbal messages.
During a videoconference, speakers should
A) speak clearly and crisply. B) organize their materials while others group members are speaking. C) go over their time limit if needed so all information is presented. D) exaggerate gestures to be sure the camera captures them.
Ethnocentrism often leads to prejudice and hostility toward people of different racial, ethnic, and cultural backgrounds.
Answer the following statement true (T) or false (F)