Which of the following best defines competence?
A. It is a fit between work roles and employees' values and beliefs.
B. It is the belief that one has the ability to do a job well.
C. It is the belief that one's job makes a difference within an organization.
D. It is having control over the way one does work.
Answer: B
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Mostly, customer relationship management (CRM) systems support three areas: _____, sales, and customer service.
A. marketing B. human resources C. manufacturing D. processing
Strategic planning is also referred to as functional planning
Indicate whether the statement is true or false
The direct materials price variance is the difference between the standard price and the actual price, multiplied by the actual quantity
Indicate whether the statement is true or false
Answer the following statement(s) true (T) or false (F)
1. Ethics always give a clear answer to each moral question 2. One unethical decision can shut down a business and businesses associated with it forever. 3. Looking at the organizational behavior model, managers provide individuals and groups with the tools and systems to achieve objectives and goals. 4. The organizational behavior model consists of Individuals, Departments, and Organizations. 5. Managers who practice positive organizational behavior value human capital as their least important resource.