Customer satisfaction can be quantified by
A. Actual performance divided by expected performance.
B. Perceived performance divided by actual performance.
C. Expected performance divided by actual performance.
D. Actual performance divided by perceived performance.
E. Perceived performance divided by expected performance.
Answer: E
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Being direct is likely to be an effective choice because there is less room for misunderstanding. This type of direct communication is known as which of the following?
A. native B. bald on record C. obtrusive D. assonant
Assume the direct method is used to compute net cash flows from operating activities. For this item extracted from the financial statements-Gain on Sale of Investment-indicate the effect on cash flows from operating activities by choosing one of the following:
A) Gain on sale is added to other cash flows to arrive at net cash from operating activities. B) Gain on sale is subtracted from other cash flows to arrive at net cash from operating activities. C) Gain on sale is not used to arrive at net cash from operating activities.
The transgender experience of Bruce Jenner revealed the serious limitations of social media
Indicate whether the statement is true or false
Which stage in a customer relationship management cycle is characterized by the sharing of customer information to all areas of a business after it has been analyzed and transformed into useful information?
a. Identifying profitable and unprofitable customers b. Leveraging customer information c. Identifying customer relationships with the organization d. Storing and integrating customer data