Which of the following is NOT a question which is intended to be answered by service operations strategy?
a. How do we truly create value desired by our customers and stakeholders?
b. What is our rationale for making strategic investments in a particular service?
c. How should service quality be defined and, given differing alternatives, which one should we emphasize to improve the quality of our service?
d. If we have multiple businesses, how do we efficiently allocate resources among them?
d. If we have multiple businesses, how do we efficiently allocate resources among them?
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You were left $100,000 in a trust fund set up by your grandfather. The fund pays 6.5% interest. You must spend the money on your college education, and you must withdraw the money in 4 equal installments, beginning immediately. How much could you withdraw today and at the beginning of each of the next 3 years and end up with zero in the account?
A. $24,736 B. $26,038 C. $27,409 D. $28,779 E. $30,218
Which of the following is true of individuals with Type A personality?
A. They are socially secure and focus on only one thing at a time. B. They recognize Type B behavior and can help them judge situations realistically. C. They are aggressive, hostile, and demonstrate a quest for achievements. D. They tend to be relatively calm when faced with difficult situations at work.
Answer the following statements true (T) or false (F)
1. The best-known and most widely used group creativity technique is brainwriting. 2. Conflict or dissent is positive for group creativity. 3. Organizational climates that encourage risk-taking have more creativity. 4. Extrinsic rewards can hurt creativity.
A common measure of profitability is
A) the quick ratio B) times interest earned ratio C) return on common stockholders' equity ratio D) debt ratio