The strategy of an organization can affect the climate and effectiveness of a team
Indicate whether the statement is true or false
True
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The theory that teaches that God dictated the words of Scripture much like a boss would dictate a letter to a secretary is known as
A. Illumination Theory B. Intuition Theory C. Inspiration Theory D. None of the above
When Mona, the customer service representative at a local retail store, encounters an emotional client, a good way for her to handle the situation is to:
A. Try to pace them to a calmer state by matching their style and then slowing down the rate of speech and emotions. B. Let the customer get his/her emotions out, and consequently, he/she will be much calmer. C. Ignore the client altogether, making them come back at another time. D. Suggest that another representative help the emotional customer.
Elocution is the delivery of an already famous speech
Indicate whether the statement is true or false
The main points of your speech should be about equal in importance relative both to your topic and to the other points
Indicate whether the statement is true or false