"Please." "Excuse me." "Thank you." Can such words really make a difference? Explain how confirming communication and civility really matter
What will be an ideal response?
Good manners reinforce membership in a community and connect us to others.
In fact, good manners have been described as "part of the glue that holds civilized
society together."
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When using statistics, you should always remember to
A) only use statistics. B) use statistics often. C) let the statistics speak for themselves. D) use neutral sources. E) be specific with large numbers.
Listening to and trying to get down every single point and fact a speaker shares while missing the main point of the message is typical of ______.
a. environmental distractions b. medium distractions c. factual diversion d. semantic diversion
Cultural differences (stereotyping a speaker or discovering the organizational approaches are different) is usually not a reason for poor listening
Indicate whether the statement is true or false.
The study of the rules that control the sequencing of words to form sentences is called
A) syntactics. B) semantics. C) pragmatics. D) phonemics.