Norms are:



a. A rule that must be accepted by everyone in the group
b. Not existent in all groups
c. Set formally by the group
d. Always written down formally in document of the group/organization.


A

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One way of checking that the meanings of communicated messages are understood correctly is called:

a) Filtering b) Selective perception c) Interactional listening d) Feedback

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Economic productivity resulted in increases in all of the following but which:

a) Consumerism b) Investment c) Leisure d) Affluence

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